Privacy policy

Last updated: August 2026

This policy describes how Alto Delivery Advisory (« we ») processes personal data collected through https://altodeliveryadvisory.com and our contact forms, in accordance with Tunisia's Organic Law No. 2004-63 on the protection of personal data and, where applicable to users in the European Union, the General Data Protection Regulation (GDPR).

Data controller

The data controller is Alto Delivery Advisory, b33,EL Ghazala Technopark ,Raoued,Ariana,Tunisia, Tunisie. Contact: contact@altodeliveryadvisory.com.

Data we collect

  • Identity and contact: name, email, phone, company, job title, country
  • Request context: project type, message, industry, stated needs
  • Booking data: information submitted via Calendly for strategic calls
  • Newsletter: email and consent
  • Technical data: server logs, IP address, browser type (see cookie policy)
  • Admin authentication: email and session data for authorized admin accounts

Purposes and legal bases

  • Respond to contact, diagnostic, or meeting requests (pre-contractual steps / legitimate interest)
  • Manage commercial relationships and consulting engagements (contract performance)
  • Send newsletters where you have consented (consent)
  • Secure the website and admin access (legitimate interest)
  • Comply with legal obligations

Retention periods

  • Contact requests and leads: 3 years from last contact, unless a longer period is required by law
  • Newsletter data: until consent is withdrawn or 3 years of inactivity
  • Billing and engagement records: applicable statutory period (typically 10 years for commercial records)
  • Technical logs: limited retention for security needs (typically up to 12 months)

Recipients and processors

Your data is processed by Alto Delivery Advisory and may be shared with processors required to operate the website and our services:

  • Hosting: Vercel
  • Database: Neon (PostgreSQL)
  • Email: configured SMTP provider (e.g. Resend)
  • Scheduling: Calendly
  • Analytics: Vercel Analytics (when enabled in production)

International transfers

Some processors may process data in the United States. Appropriate safeguards are implemented (e.g. EU Standard Contractual Clauses).

Your rights

You have rights of access, rectification, erasure, restriction, objection, and portability (where applicable). You may withdraw consent at any time for consent-based processing.

To exercise your rights: contact@altodeliveryadvisory.com. You may lodge a complaint with the Instance Nationale de la Protection des Données à caractère Personnel (INPDCP) in Tunisia (www.inpdcp.nat.tn).

Cookies

For cookies and similar technologies, see our cookie policy: https://altodeliveryadvisory.com/en/cookies.

Changes

We may update this policy. The revision date is shown at the top of this page.